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Xiangyu Yang
(faintty) - F
Re: Summit Shelters on 08/16/2006 19:34:28 MDT Print View

I placed my order in late Dec. and received the tent on 15th.

dennis hoff
(dehoff) - F

Locale: The Frozen Tundra
Re:Summit Shelters on 08/16/2006 20:14:02 MDT Print View

Wow, it looks like I'll give them until I get back from Colorado (the trip I originally ordered the tent for back in February), seeing as how I'm leaving tomorrow. I

Edited by dehoff on 08/16/2006 20:15:38 MDT.

John Thompson
(leebob) - F
Now I'm waiting on my refund on 09/03/2006 18:14:39 MDT Print View

Well, after 6 months I asked for my money back...then I got a bit of a song and dance from Bob Molen that went over like a fart in a diver's helmet to be honest...I made it perfectly clear that a full refund was required and required immediately (waiting over a week so far). Hope I don't have wait another 6 more months to get the check. The funny thing is I ordered a Tarptent the same day from Gossamer Gear and have already received it...

My advice to those who wait...caveat emptor.

Wayne Heckman
(wayman) - F
Should have read this thread sooner on 09/05/2006 15:33:40 MDT Print View

Ordered evolution 1P1D June 30 with ship by mid to end of July date. No tent by 1st of Aug.Emailed that would ship in 30 days.Sept 5 not shipped as of yet. By the looks of things I am one of the lucky ones with only two months wait. If it does not ship by the end of this week going to cancel. Should have read this thread first and shopped elseware. Also I believe that BPL and all of the other reviewing mags. are doing their readers a disservice by hyping a product and not stating the downside of bad customer service.

John Thompson
(leebob) - F
Re: Should have read this thread sooner on 09/05/2006 19:29:33 MDT Print View

Wayne,
Don't feel too bad...I finally cancelled after six months of waiting (after paying in full up front of course) and the reason I ordered the tent was the very positive review I read here. The comment regarding BPL's culpability is an issue with which I continue to struggle.

Bob Molen did make me other offers such as a single vestibule version of the 1P tent with a discount or an older revision C at a reduced price (which irked me mightily since updating to the new revision D was given as the reason for delay at one point) or offering the use of a loaner until my tent finally arrived. This was fine except that it was too little too late. If Bob had done this on his own without my continued followup I might have been more understanding...

In the end I finally just gave up. I was tired of the runaround and, to Bob's credit, his response on the refund was pretty timely. I ended up ordering a Squall Tarptent through Gossamer Gear the same day I requested a refund from Big Sky and received both the new tent and the refund check within a few days of each other.

Based upon my experience (as well as those of several others in this thread)I wouldn't put too much stock in that two month wait you were promised by Big Sky...the website indicates a 4-6week wait from time of order which most of us have heard before and more than once.

Good luck!

larry savage
(pyeyo) - F

Locale: pacific northwest
Re: Re: Should have read this thread sooner on 09/12/2006 22:07:30 MDT Print View

I've had the odd experience of my credit card being charged $0.01 by Big Sky for a tent. I'm waiting for an explanation, I'm not even looking for a tent this year [I really hope they don't read this thread.]
I've had a follow up email from Big Sky saying they need to charge 1 cent to keep the merchant processor account open until they ship.
It appears they don't charge for the product until shipping [now] which would be a mark in their favor.

Edited by pyeyo on 09/13/2006 11:26:02 MDT.

Alex Lee
(gerbilbox)
Re: Should have read this thread sooner on 09/20/2006 08:50:02 MDT Print View

I had placed my order in early April, and finally got my tent in early August; 6 months!

However, now I'm on a different wait. After I had placed my order I decided to change it from CF poles to aluminum ones, so I'm waiting on that refund. Bob last replied to my e-mails a month ago and I've been leaving messages on the phone number all last week and this week, but no luck :(

Alex L

Richard Sullivan
(richard.s) - MLife

Locale: Supernatural BC
Gave up on Big Sky on 09/20/2006 10:15:36 MDT Print View

I ordered Mar 31, 2006 but yesterday I finally gave up and bought another tent. Now I'm on a refund quest. No response to my first email.

Summit CO
(Summit) - F

Locale: 9300ft
wow on 09/20/2006 13:35:18 MDT Print View

Man am I ever glad I bought a Tarptent instead... nothing but good dealings with Henry's biz.

R Z
(Taylor) - F

Locale: z
. on 09/28/2006 19:50:19 MDT Print View

.

Edited by Taylor on 11/04/2006 21:07:38 MST.

J R
(RavenUL) - F
Re: HELP! I ordered my tent LAST DEC 05.... on 09/28/2006 20:12:44 MDT Print View

sounds like its time you all got togehter and filed a class action law suit.

dennis hoff
(dehoff) - F

Locale: The Frozen Tundra
Re: HELP! I ordered my tent LAST DEC 05.... on 09/28/2006 20:17:50 MDT Print View

Contact your credit card company, and be glad that you did not use PayPay out of a bank account.

Dale Wambaugh
(dwambaugh) - MLife

Locale: Pacific Northwest
Re: HELP! I ordered my tent LAST DEC 05.... on 09/28/2006 20:39:55 MDT Print View

Contact the Attorney General/Consumer Protection agency in his home state. Your credit card company can proably take care of the issue quickly too. They could revoke his credit card services. Finally, if this was all conducted over the Internet, it may fall under Federal jurisdiction and anti-fraud laws. Fight back!

Edited by dwambaugh on 09/28/2006 21:00:11 MDT.

R Z
(Taylor) - F

Locale: z
. on 09/28/2006 21:00:58 MDT Print View

.

Edited by Taylor on 11/04/2006 21:08:12 MST.

Ben 2 World
(ben2world) - MLife

Locale: So Cal
Re: I just spoke with PayPal and they told me to... on 09/28/2006 21:10:23 MDT Print View

Taylor:

This thread is 6 months old and 6 pages long!

A BRAND NEW LIST just got started today. You should post there so there will be one integrated list of folks who ordered but did not receive their tents. CLICK HERE .

Edited by ben2world on 09/28/2006 21:12:45 MDT.

R Z
(Taylor) - F

Locale: z
. on 09/28/2006 23:01:44 MDT Print View

..

Edited by Taylor on 08/20/2009 15:22:45 MDT.

Chuck Shugart
(cshugart) - MLife

Locale: Canadian Prairies
Summit Shelters on 11/14/2006 20:12:17 MST Print View

Just add me to the list of those who are wondering what's going on. Ordered in late April or early May 2006; still waiting. I'm into him for about $400.00 Canadian (ordered aluminum and carbon fibre poles.) Does waiting patiently give him a chance to get his act together, or give me no chance of ever seeing my money?

Richard Sullivan
(richard.s) - MLife

Locale: Supernatural BC
Devolution 0P on 11/20/2006 17:59:23 MST Print View

Still waiting since Mar 31st...