Just received 11 minutes ago:
When a battery-light indicator issue was identified with the Spot-2, notice was sent to all customers who had already activated Spot-2 units, and to all dealers carrying the product. We advised all dealers to return any unsold units to us so that we can address the issue, and replace their stock with new, unaffected units that are ready to activate right away. We expect to have replacement units in stores in early 2010.
To answer your question below, at this time, no retailers should have any Spot-2 units available for sale. If by chance, you should purchase one, when you go online to activate it, you will likely get a message advising of the current exchange program, and a link taking you to a form to submit your information.
Once we have manufactured enough new units to distribute to retailers, you will be able to purchase and activate the Spot-2.
If you have any further questions, please contact Customer Care, Monday through Friday from 8:00 am to midnight, EST.
Spot Customer Service
North America: 1-866-651-7768
EU Dial: + 353 12 909 505
AU/NZ: 0424 21 7768 / 0800 11 7768