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Forum Index » Editor's Roundtable » Dana Parnello on Controlled Product Testing at REI


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Jim QPublic
( jimqpublic - M )

Locale:
So-Cal
I love REI's return policy... But it affects what they carry. on 01/13/2009 16:20:31 MST Print View

I wouldn't return an item after it wore out- but they will take things like that back. The danger is that they might not carry lightweight or fragile products because of excessive returns.

Most of the cottage UL manufacturers are pretty clear about the fragility of UL gear. Their warrantees and satisfaction guarantees reflect that and the fact that they might not have super deep pockets.

Jim