Wow. I’m guessing you’re going to be in the minority with that opinion on this site. I’ve purchased quite a few things (and returned some) from GG and received attention and support in a way that was beyond professional and timely - it was personal. Picking the right gear is not just a matter of comfort, in many ways you’re putting your faith in the manufacturer for your own safety. I have nothing but appreciation for GG, and to broaden the subject, for most UL shops who are doing their best to bring their products to the masses without the backing and support of marketing and delivery machines. I guess my point is that these vendors are guys, guys who have a life, guys who hike, guys who research fabrics and materials unknown to us, and guys who are trying to provide a service that is as likely unique to them as it is to you. They don’t have the resources or time to devote to every customer every minute in every situation. Sometimes they are on vacation, hanging out with the families, or otherwise taking a few minutes (days) to themselves. Just a couple weeks ago GG was at Damascus Days (Trail Days) here in Virginia. I’m guessing the shop wasn’t terribly timely with customer service needs during that period. Because this is summer, they have a lot of other gigs to make an appearance and spread the word. Hopefully you will find this to be true in this situation and nothing more sinister.
If it makes you feel any better, I have an e-mail waiting for Grant’s response for the last week or so. I’ve also been waiting to hear from Brian from ULA-Equipment for a little longer. Yes, I wish they’d meet my needs 24/7, but the reality is this industry doesn’t work that way and I’m more then happy to accept some minor delays and inconveniences for the quality and personal attention I otherwise receive. The UL movement is underground right now and vendors are doing a very good job at researching and developing the latest and greatest UL technologies, usually from the comforts of their own home and on their own time. Give GG the benefit of the doubt for now. Obviously time will tell if this is a fluke. Dare I even say that e-mails have a way of getting eaten nowadays.