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I ordered and received a 2008 Golite Adrenaline 20 from Backcountry. It was mismarked at 249.00 instead of $325 plus got the 20% off of that. Thought I got a good deal. NOT! 3 of the longitudnal baffles on the chest are only half-filled, and the circumfurential baffle just below the zipper is only 1/2 filled as well.
Backcountry said they will either refund me in full, or replace when they get new inventory in stock. I would like to keep the bag, it seems like solid construction, perfect for my needs, but like Justin said, underfilled. They also said they would reimburse me if I had a someone local fill the baffles and fix the deficiency! The customer service response (Backcountry's) almost makes up for the deficient product in the first place.
Anyone else?
Sincerely,
Chris
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