I'm posting this as a sort of public service announcement. I'll update it from time to time, or add a new post to this thread to keep y'all up to date on progress.

I have previously, over the last year, done business several times with ProLiteGear. Never had a problem. That is, until now.

Even though it was a relatively minor problem,
PLG has "bent over backwards" to resolve a customer service issue.

Many companies work hard to sell you a product. Very few companies work hard to resolve a cust. serv. issue. PLG is one of those very "few companies".

They appear to be worthy of our continued support.

Edited by pj on 08/15/2005 17:06:14 MDT.

posts condensed into a single post. see orginal post of this thread.

Edited by pj on 08/15/2005 17:07:31 MDT.

condensed to a single post, see below

Edited by kdesign on 08/15/2005 17:32:51 MDT.

posts condensed into a single post. see original post in this thread.

Edited by pj on 08/15/2005 17:08:11 MDT.

Paul,
In answer to your query---
yep--lots of companies require you,the consumer to initiate ( and absorb the inconvenience of) the correcting of their mistakes( this applies to defective goods as well as incomplete shipments or wrong items sent). Deal w/ computer software and hardware companies (even small boutique operations) and experience the joy. Among others. Many people and by extension, the firms they work for, will not accept personal responsibility and will always pass the (depreciated) buck to the perceived weaker entity-- usually the consumer. It's endemic and probably is a sign of tottering empires and societies. End of soapbox.

REI is an exception unto itself so far as large outdoor gear companies go. GG, ULA, and other cottage firms deal w/ their customers like family, as we know. But,for whatever reasons,many companies can't or won't offer the same degree of customer service.
It's the consumer's call whether or not to continue to deal with them.

I'm glad PLG came through for you so completely to rectify their oversight. I would like to ( and will) continue to do business w/ them, too.
K.

Edited by kdesign on 08/15/2005 17:36:31 MDT.

posts condensed into a single post. see original post in this thread.

Edited by pj on 08/15/2005 17:08:42 MDT.

condensed to single post,see above

Edited by kdesign on 08/15/2005 17:37:21 MDT.

Kevin,

i've condensed my posts into a single post.

thanks for your input.