Contact Us

Web/Email

MY SUPPORT: Email BackpackingLight.com. Submit a customer support request via our Website Contact Message Form, if you have a question or comment that cannot be answered in our knowledge base. Manage your support issues online from your My Account.

Got a SPAM filter on your email client? READ THIS: Our customer support system is automated. If you have a spam blocker on your email client that automatically rejects email from anybody@backpackinglight.com, your customer support request submitted to us will vaporize down a black hole. So, if you want your request fulfilled, be sure to make us a "friendly"!

Telephone Support

Backpacking Light does not offer live telephone support. Please use our Website Contact Message Form (see above), and if you'd like a call back, be sure to leave your number and a good time to call ya back.

Mail

Please feel free to contact us by mail:

Backpacking Light
1627 West Main Street Suite No. 310
Bozeman MT 59715

Please note that Backpacking Light generally does not accept retail orders by mail or fax. If you are an existing wholesale customer and would like to fax your order, please contact your sales rep for the fax number, or your wholesale discount code for online purchase. If you are a new wholesale customer, please submit a customer support issue above requesting that a new account be opened. Credit card purchases are required for all new wholesale customers at this time.

Order Changes

Please check your order carefully before submitting! Once your order is submitted, we cannot guarantee that we can make any changes to it. Do not hesitate to contact customer service for assistance in handling order mistakes. We can be reached by phone between 9:00 am and 3:00 pm, MST. We can be reached ANY time via email from the Website Contact Message Form: MY SUPPORT: Email BackpackingLight.com.

Customer Service Center Hours of Operation

Our customer support staff is generally available between 9 am and 3 pm U.S. Mountain Time, Mondays-Fridays.

Our Customer Service, Shipping Center, and Warehouse are usually closed on weekends and holidays (New Year's Eve and New Year's Day, Presidents' Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Weekend (Thursday-Sunday), and the Christmas Holiday (Dec 24-26). In addition, our staff takes holidays for special local occasions, including the Tuesday before Presidents' Day (Patagonia Outlet sale in Dillon, MT), April 1 (the day backcountry permit applications are due to Yellowstone National Park), the Tuesday before Memorial Day (umm, another Patagonia Outlet sale in Dillon), the first Friday in August (Sweet Pea Festival), the Tuesday before Labor Day (uhhh, ahem, a special event in...Dillon), and the 4th Monday in October (opening weekend of Montana hunting season). Powder Days don't normally interfere with our regular shipping schedules, as ultralight gear has now allowed us to be on the trail by 3 am, on top of a glisse couloir by 7 am, and back to work by 9 am.

Our Customer Support Mission

BackpackingLight.com is committed to maintaining the highest possible level of customer satisfaction through timely, high-quality, and courteous service. We are happy to help resolve problems with you, and we appreciate your patience, understanding, and courtesy to us as we work with you to find a solution.