(May 2, 2013) - Changes in BPL Customer Support
Backpacking Light is a small family company operated by part-time enthusiasts who have other day jobs, and spend several days at a time traveling or in remote areas (e.g., wilderness) for our trekking school programs. This keeps Backpacking Light's overhead expenses low so we can preserve the long term viability and sustainability of Backpacking Light. We have done our best to automate your membership activation and renewal experiences as much as possible, but we realize the need to offer help when you need it.
As such, we are only able to prioritize response to the following types of support issues:
- Membership ("F", "M", or "MLIFE") account activation or renewal problems;
- Payment transaction processing problems;
- Username change requests;
- Account inactivation requests;
- Single article purchase access problems;
- Product review requests;
- Media inquiries.
All other types of support, for example:
- Questions about ultralight backpacking in general;
- Questions about how to use the website;
- Questions about how to use the forums;
- Questions about gear;
- Browser problems or mobile access problems;
...should be referred to our community support forum.
SUBMIT A CUSTOMER SUPPORT REQUEST
Got a SPAM filter on your email client? READ THIS: Our customer support system is automated. If you have a spam blocker on your email client that automatically rejects email from email@example.com, your customer support request submitted to us will vaporize down a black hole. So, if you want your request fulfilled, be sure to make us a "friendly"!
Telephone, Mail, and Fax Support
Backpacking Light does not offer other types of support, but from time to time we may have to call you back so we can work together in real time to resolve a technical issue with your account. Please use our Website Contact Message Form to submit a support request.
Product Review Requests
If you are a manufacturer or distributor and would like to submit a product for review, please read our Product Review Policy and contact us first to get approval. Then, send your product to the address below.
1627 West Main Street Suite No. 310
Bozeman MT 59715
Please note that Backpacking Light does not accept orders by mail or fax.